FAQ

Transaction History

• How are transactions categorized?
• Can I view the details of a specific transaction?
• Where can I view my transaction history?

Erroneous & Unsupported Deposits

• What if funds are credited to my account by mistake?
• How can I avoid wrong deposits?
• Are there fees to recover a wrong deposit?
• What should I do if I made a wrong deposit?
• What decides whether my funds can be recovered?
• What counts as a wrong deposit?

Deposit & Withdraw Cash

• Why was my withdrawal rejected?
• Are there minimum or maximum deposit and withdrawal limits?
• How do I withdraw cash from my Trugi account?
• How do I deposit cash into my Trugi account?

Send & Receive Crypto

• What happens if I send crypto to the wrong address?
• How long does a crypto transfer take?
• Why is my incoming deposit marked as "Delayed"?
• How do I receive cryptocurrency?
• Why am I asked for additional recipient information when sending crypto?
• How do I send cryptocurrency to another wallet?

Assets & Portfolio

• What does my asset balance show?
• How is my portfolio value calculated?
• Where can I view my assets?

Trading - Buy & Sell

• Are there fees for buying or selling?
• Why did my order time out?
• What cryptocurrencies can I trade on Trugi?
• How do I sell cryptocurrency on Trugi?
• How do I buy cryptocurrency on Trugi?

Sign In & Security

• Will I be automatically signed out?
• How can I keep my account secure?
• Does Trugi support two-factor authentication (2FA)?
• Why am I seeing a 'Sign in error' message?
• What should I do if I forget my password?
• How do I sign in to Trugi?

Account Registration

• What should I do if I don't receive a verification email?
• Can I use Trugi without creating an account?
• What information is required to sign up?
• How do I create a Trugi account?